At RMTnerds.com, we strive for 100% customer satisfaction and efficiency in all Real Money Trading (RMT) services. We understand that sometimes things don’t go as planned, and we are committed to resolving all issues quickly and fairly.
How to Request a Refund
All refund requests must be initiated through one of our two dedicated support channels. Refunds cannot be processed automatically or outside of our direct support system.
- Live Chat: Contact our 24/7 Customer Support Team via the live chat function on our website.
- Email: Send an email detailing your issue and order number to our support email address.
Please note that all transactions are recorded and logged for safety, security, and to ensure the successful and safe deposit of your order. Our support team will use these records to verify all claims.
Refund Eligibility
We offer refunds or re-delivery/compensation in the following scenarios:
1. Delivery Failure (Full Refund/Re-delivery)
You are eligible for a full refund or a complete re-delivery if:
- Order is Canceled: You requested to cancel your order before the delivery process has begun (e.g., before the gold or item transfer has been initiated).
- Failed Delivery: Our team is unable to complete the delivery of your purchased currency or items within the maximum agreed-upon timeframe (typically stated during checkout or by your dedicated support agent).
2. Partial Delivery or Incorrect Order (Partial Refund/Compensation)
You are eligible for a partial refund or equivalent compensation if:
- Missing Currency/Items: Only a portion of your ordered currency or items was successfully delivered.
- Incorrect Order: You received a different amount or a substantially incorrect item than what you purchased.
We will work with you to either refund the missing amount or deliver the remaining balance immediately.
Non-Refundable Situations
Due to the nature of Real Money Trading (RMT), we cannot offer refunds in the following circumstances:
1. Customer Error
- If you provided incorrect or incomplete information (e.g., wrong character name, server, or faction) and our team proceeded with the delivery based on the information provided, we cannot guarantee a refund or recovery of the items.
2. Post-Delivery Disputes
- Once an order has been verified as successfully delivered and confirmed by our logs (typically noted in the live chat or email transcript), the transaction is considered complete.
3. Account Penalties and Bans (The RMT Risk)
- As noted in our Terms of Service, all RMT services violate the End-User License Agreement (EULA) of game developers.
- We cannot issue a refund if your game account is suspended, banned, or penalized in any way by the game publisher after a successful delivery. By purchasing a service, the customer accepts this inherent risk. We highly prioritize account safety, but we are not responsible for actions taken by third-party game companies.
We appreciate your business and strive to make your RMT experience as seamless and risk-free as possible. Please reach out to our support team with any questions or concerns!